Rocket Vetting Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Rocket Vetting platform and related services (the “Service”) provided by Rocket Vetting LLC (“Company,” “we,” or “us”). By accessing or using the Service, you agree to be bound by these Terms.

---

1. Definitions

“Account” means your registered Service account.

“Customer” means the legal entity entering into these Terms.

“Roster Data” means data submitted for vetting, such as name, date of birth, SSN where legally permitted, or other authorized participant information.

“Output Data” means potential match indicators, comparison results, alert information, and related processing metadata generated by the Service.

“LADMF” means the U.S. Social Security Administration Limited Access Death Master File.

“Queries” means individual record comparisons processed by the Service.

---

2. Scope of Service

The Service provides automated comparison, detection, monitoring, notification, and workflow support for Customer-submitted or Customer-authorized Roster Data.

Customers configure processing preferences, operational cadence, integration options, reviewer access, and related workflows as applicable to the selected Rocket Vetting services.

The Service is designed for continuous, program-level integrity monitoring and reconciliation workflows rather than one-time historical data cleansing unless expressly agreed in writing.

The Service provides comparison, detection, alerting, and workflow functions only and does not perform independent investigation, verification, eligibility determination, or legal decision-making functions.

---

3. Detection-Only Service; No Investigative or Determinative Authority

The Service is a detection, data comparison, monitoring, and workflow platform only. Rocket Vetting identifies potential matches and indicators based on submitted data and authorized sources.

• Company does not investigate, verify, or confirm the underlying status of any individual.
• Company does not certify or declare that any individual is deceased.
• Company does not determine eligibility, benefits status, voter status, membership status, licensing status, or legal rights.
• Company does not direct, recommend, or require any action by the Customer.

Output Data represents potential match indicators only and may contain inaccuracies, false positives, or incomplete information. Customer is solely responsible for independent verification, investigation, notice, appeal handling, and all decisions or actions taken based on Output Data.

For collaborative workflows, Output Data may be influenced by data submitted by other participating organizations. Company does not control or verify third-party submitted data and is not responsible for its accuracy or completeness.

---

4. Eligibility & Authorized Use

• You represent that you are authorized to submit data for comparison and to receive and use comparison results under applicable law and any applicable SSA/NTIS requirements.
• You represent that the information provided during registration, onboarding, or demonstration request submission is accurate and complete.
• Government/Public and Private/Commercial offerings may be subject to different pricing, onboarding, billing, and usage terms.
• The Service is licensed solely for your internal compliance, verification, and program integrity purposes.
• You may not resell, sublicense, redistribute, or provide access to the Service without written authorization.

---

5. Prohibition on Third-Party Processing

The Service is licensed exclusively for processing data belonging to or authorized by the Customer.

• You may not process Roster Data on behalf of unaffiliated third parties without written authorization.
• You may not operate the Service as a service bureau, aggregator, or outsourced compliance provider without written authorization.
• Processing for affiliates under common ownership requires prior written disclosure.

Company reserves the right to monitor usage patterns to detect activity inconsistent with Customer’s stated organizational purpose. If Company reasonably determines that unauthorized third-party processing is occurring, the Account may be suspended pending investigation.

---

6. Customer Responsibilities

• You are responsible for ensuring Roster Data is lawfully obtained and authorized for processing.
• You are responsible for safeguarding credentials, encryption keys, endpoints, reviewer access, and internal permissions.
• You will not attempt to reverse engineer LADMF datasets, Rocket Vetting datasets, Service logic, matching processes, or platform security controls.
• You will not submit fabricated or synthetic data unrelated to legitimate compliance, verification, or program integrity purposes.
• You remain responsible for all review, verification, investigation, appeal handling, and downstream decisions.

---

7. Data Ownership & Use

• You retain ownership of Roster Data.
• Company does not sell, mine, profile, or commercially exploit Customer data.
• Roster Data is used solely to provide the Service and maintain security, billing, support, auditing, and regulatory compliance.
• Output Data is provided for Customer review and may not be used outside authorized purposes.

---

8. Data Handling & Retention

• Transfers, integrations, and access methods are configured based on the selected deployment model and customer requirements.
• Inbound Roster Data, job artifacts, and outputs are handled according to configured processing and retention requirements.
• Minimal audit logs, operational metadata, and encrypted backups may be retained for security, billing, support, and compliance.
• Company maintains LADMF access consistent with applicable SSA requirements when LADMF processing is used.

---

9. LADMF Compliance

• You represent that your use complies with applicable SSA and NTIS LADMF program requirements when LADMF processing is used.
• You will not use the Service in a manner inconsistent with permitted LADMF uses.
• You will not redistribute LADMF-derived Output Data except as legally permitted.
• The Service facilitates comparison workflows but does not independently certify death status.
• Company does not certify or declare that any individual is deceased.
• You remain responsible for downstream decisions, investigations, notices, appeals, and actions.

---

10. Fees & Billing

• Fees are determined by the subscription plan, pilot offer, order form, proposal, invoice, or agreement accepted by Customer.
• Available plans, included usage, billing cadence, and payment methods may differ for Government/Public and Private/Commercial customers.
• Certain plans may include usage limits, overage charges, supplemental fees, or implementation charges as disclosed at purchase.
• Unless expressly stated otherwise, all fees are non-refundable except as required by law.
• Taxes are Customer’s responsibility except for taxes based on Company’s net income.

Pilot and Subscription Offers

• Pilot programs, if offered, are one-time, non-transferable, and subject to defined duration and usage scope.
• Pilot usage is intended to reflect normal operational volumes, not bulk historical processing, unless expressly agreed in writing.
• Subscription plans may be monthly, annual, or multi-year.
• Multi-year plans may include price protection for the agreed term.

---

11. Auto-Renewal

• If enrolled in auto-renewal, subscriptions renew at the end of the current term unless cancelled.
• Renewal terms and pricing are disclosed at purchase or in applicable documentation.
• For longer-term subscriptions, advance notice may be provided where required by law.
• Customer must maintain a valid payment method on file when card or automated billing applies.
• Failure of payment may result in suspension or termination.

---

12. Availability

The Service is provided on an “as available” basis. Temporary interruptions may occur due to maintenance, upgrades, customer systems, network conditions, third-party providers, LADMF source availability, or other external factors.

---

13. Security

Company maintains reasonable administrative, technical, and physical safeguards designed to protect the Service. Customer remains responsible for endpoint security, credential management, authorized access, reviewer permissions, and internal use of Output Data.

---

14. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR ERROR-FREE OPERATION.

---

15. Limitation of Liability

Company shall have no liability for any decisions, actions, or omissions taken by Customer or any third party based on Output Data, including but not limited to benefit determinations, voter record changes, eligibility decisions, membership actions, licensing decisions, notices, appeals, or investigative actions, whether or not such actions are based on alleged inaccuracies, false positives, or incomplete information.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE PRECEDING TWELVE (12) MONTHS.

---

16. Term & Termination

• These Terms remain in effect while Customer uses the Service.
• Either party may terminate for material breach with thirty (30) days’ notice unless a different written agreement applies.
• Upon termination, access ceases and data handling follows applicable retention and contractual requirements.

---

17. Changes to Terms

Company may modify these Terms from time to time. Continued use of the Service after changes are posted or otherwise communicated constitutes acceptance of updated Terms.

---

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

---

19. Miscellaneous

• These Terms constitute the entire agreement unless superseded by a signed written agreement, order form, or customer-specific contract.
• If any provision is unenforceable, remaining provisions remain in effect.
• Neither party is liable for force majeure events.